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We're here to help! Whether you have questions about point rummy gameplay, need technical support, or want to share feedback, our dedicated team is ready to assist you 24/7.

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Our customer support team is available around the clock to ensure your point rummy experience is smooth and enjoyable.

Email Support

support@pointrummypremium.com

Response time: Within 24 hours

Live Chat

Available in-app 24/7

Instant support for urgent issues

Phone Support

+91 1800-XXX-XXXX (Toll Free)

Mon-Sat: 9 AM - 9 PM IST

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Frequently Asked Questions

Before reaching out, you might find your answer in our FAQ section. We've compiled solutions to the most common questions our point rummy players ask.

How does point rummy scoring work?

In point rummy, each point has a pre-decided rupee value. The winner collects points from losing players based on their ungrouped cards. Face cards = 10 points, Aces = 10 points, numbered cards = face value. Your winnings = (opponent's points × point value).

How do I withdraw my winnings?

Withdrawals are processed within 24-48 hours. Go to Wallet > Withdraw, enter the amount (minimum ₹100), and choose your preferred method - UPI, bank transfer, or Paytm. KYC verification is required for first withdrawal.

What happens if I get disconnected?

Our system automatically saves your game state. Reconnect within 60 seconds to resume. If you can't reconnect, the game continues with auto-play based on optimal strategy. For tournament matches, contact support immediately.

Is playing point rummy for real money legal?

Yes, rummy is a game of skill and is legal in most Indian states. However, residents of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, and Sikkim cannot play for real money due to state laws.

How can I report a suspicious player?

Use the in-game report feature or email us at fairplay@pointrummypremium.com with the player's username and match details. Our anti-fraud team investigates all reports within 24 hours.